We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return.

To start a return, you can contact us at [email protected]

Returns will need to be sent to the following address:

CB Frost & Co Limited, Unit C1, Matrix point, Mainstream Way, Nechells, Birmingham, B7 4SN

Returned goods will be inspected upon return and credited on approval.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or incorrect.

If your order arrives damaged please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition.

Refunds, returns and exchanges

We accept returns up to 14 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the original shipping costs.